FREQUENTLY ASKED QUESTIONS
ORDER INFORMATION
Where do you ship to?
The online shop is set up to ship to Mainland UK as default — if you would like an item to be posted internationally, please get in contact here.
What payment methods do you accept?
We accept Visa, Visa debit, Mastercard, Paypal, Apple Pay
How much is postage?
For jewellery, postage is £6 for Royal Mail First Class, or £8 Royal Mail Insured Special Delivery (for high-value items). In-stock pieces are usually sent out within 3-5 working days. Bespoke orders vary on timescales — please get in touch to find out more.
Paintings are sent by Three Lanes, which is £120.
What is your returns policy?
As the gallery is a small business (a one woman show) we can only offer exchanges on unworn items, and cannot offer refunds. Please get in touch within 14 days of purchase to arrange.
CLARE MASON STUDIO GALLERY
Where do you make your work?
All pieces (jewellery and artworks) are handmade solely by Clare Mason at her studio and gallery on Chapel Street, Penzance. You can find the gallery here. The smaller artworks are painted in the Chapel Street studio, whilst the larger artworks are painted at her home studio in Penzance.
Where can I buy your work?
You can buy Clare’s jewellery online here, and her paintings online here. Alternatively, you can browse all of Clare’s work in-person at her studio & gallery in Penzance. You can find the gallery here.
JEWELLERY
Who makes and designs CM jewellery?
Every single piece of jewellery and artwork is designed and handmade solely by Clare Mason. You can read more about Clare here.
How should I care for my jewellery?
Store your pieces carefully, and make sure to remove any delicate pieces when they may come to harm (such as when washing up, or where they may snag on clothing). You can gently clean silver and gold pieces with a jewellery polishing cloth. Argentium silver and gold tarnishes less than sterling silver.
What materials are CM jewellery made from?
Clare Mason jewellery is handmade using 100% recycled solid silver (sterling and argentium) and gold (9ct and 18ct). The precious and semi-precious stones are all ethically sourced, either recycled or fair-trade.
How do I find my ring size?
If you are local to Penzance, you are welcome to pop by the studio and Clare will measure your ring size(s) for you. You can find the studio here.
COMMISSIONS
Do you take special commissions for your jewellery and artwork?
Yes! If you’d like to talk about a special commission, please either get in touch here, or visit the gallery here.